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Turning Stone

Help & FAQs

If you are looking for help on Turning Stone Online Casino, please look through the below Frequently Asked Questions. Should you have any queries that are not covered below, you can contact our friendly Customer Service Team at: helpsocialgaming@turningstone.com.

How do I Sign Up?

  • It is easy to sign up to Turning Stone Online Casino, simply visit the registration page and enter your details. Please note: You must be 18 years or older to be a member of Turning Stone Online Casino.

Is it free to join?

  • Yes. Sign up is absolutely free. Every new player is welcomed with free Chips to play with. You can use your Chips to play the Turning Stone Online Casino games. If you run out of Chips don’t worry, if you log back in to your account each day, you will automatically get free Chips added to your account. If you can't wait 24 hours or would like to add to your Chips, you can continue to buy Chips packages here.
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What are Chips?

  • Every Turning Stone Online Casino player has an account which contains Chips. These Chips are used to play the games in the Turning Stone Online Casino.

How do I get more Chips?

  • If you have run out or want to purchase more Chips you can use your credit card, debit card or via your PayPal account to purchase more. All major credit cards are accepted. 

Can I exchange or redeem my Chips?

  • No. Chips cannot be redeemed or exchanged for money or money's worth at any time. Chips are used to play the games in the Turning Stone Online Casino for entertainment value only.

What type of games can I play?

  • You can enjoy a wide range of Slot Games, Table Games, Video Poker, multiplayer Poker, Keno and other exciting games. More games are being added frequently, so make sure you come back to check out our new game releases.

What are XP Points and how are they calculated?

  • XP points, Experience Points to give them their full name, are earned by players for staking on all eGames on the site. The more players stake the faster they earn XP points and the faster they move up the XP Levels.
  • For moving up each level the players will be awarded bonus Virtual credits (Chips) with the value getting progressively larger the higher the level attained.
  • Players can also earn XP points for every game they play, so playing all the games on the site will earn the player more XP points.

What browsers does this website support?

  • This site supports the following web browsers:

    Windows
    • Microsoft® Internet Explorer 9, 10 and 11
    • Google Chrome (most recent stable version)
    • Mozilla Firefox (most recent stable version)


    Mac
    • Safari® versions 5.x, 6.x and 7.x
    • Google Chrome (most recent stable version)
    • Mozilla Firefox (most recent stable version)


    If using another browser with this site you may experience reduced functionality of poor performance due to the limitations of that browser. We recommend using the site with the latest version of Google Chrome Browser or Mozilla Firefox web browser.

Can I play on a mobile phone or tablet?

  • Yes. You can visit Turning Stone Online Casino using a smart phone or a tablet. Download your choice of mobile gaming App from the Google Play Store (for Android devices) or from the Apple iTunes App Store (for iPads & iPhones).

What if I have lost my password?

  • Don’t worry. If you can't remember your password you can click here. If you do not receive an email to reset your password, be sure to check your spam folder.
    If you are still experiencing difficulties, you can contact one of our friendly Customer Service Team at helpsocialgaming@turningstone.com.

What is a leaderboard?

  • Our leaderboard keeps track of our players with the highest winnings. We have three leaderboards showing the top winners for the hourly, daily and weekly leaderboards. The top players receive extra chips depending on their rank.
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